At Mobile Food Trailers SA, we aim to make the ordering and delivery process as clear and convenient as possible. This Shipping and Delivery Policy explains how orders are processed, how delivery is arranged, and what customers can expect when purchasing a food trailer or related product from our website, https://mobilefoodtrailerssa.co.za/.

By placing an order with us, you acknowledge that you have read and understood the terms outlined below.

1. General Information

All orders are subject to product availability, confirmation of specifications and payment terms.

Some food trailers may be available as standard models, while others may require customisation or manufacturing according to the customer’s requirements. For customised trailers, the agreed specifications, quotation and estimated completion date will be confirmed before work begins.

If a product becomes unavailable or a delay affects your order, we will notify you and discuss the available options.

2. Delivery Costs

Delivery costs are generally calculated separately from the advertised product price unless otherwise stated in the quotation.

The delivery charge may depend on the trailer’s size, delivery location, transport requirements and whether special loading or offloading arrangements are needed.

Customers will receive confirmation of the applicable delivery charges before finalising their order.

For larger trailers or deliveries to remote locations, additional transport arrangements may be required.

3. Delivery Areas

Mobile Food Trailers SA serves customers seeking mobile food trailer solutions in South Africa. Delivery availability will be confirmed according to the customer’s location and the transport arrangements required.

Deliveries may be arranged to suitable residential, commercial and business premises, including shops, offices, warehouses, farms and other agreed locations.

Customers must ensure that the delivery address is accessible to the transport vehicle and that adequate space is available for unloading the trailer.

4. Order Processing and Completion Times

Processing times depend on the type of product ordered.

Ready-made trailers: Dispatch or delivery arrangements will be confirmed once payment and order details have been finalised.

Customised or manufactured trailers: Completion times depend on the design, materials, selected features and production requirements. An estimated timeframe will be provided in the quotation or order confirmation.

Any estimated dates are provided as a guide and may change due to circumstances beyond our reasonable control. We will communicate significant delays where possible.

5. Delivery Arrangements

Once your order is ready for delivery, we will contact you to confirm the delivery address, availability and suitable arrangements.

Customers must provide accurate contact details and ensure that someone is available to receive the trailer at the agreed time.

Any changes to delivery arrangements should be communicated as early as possible. Changes made after transport has been booked or the trailer has been dispatched may result in additional charges.

6. Changing a Delivery Address

Customers who need to change their delivery address must contact us as soon as possible.

We will make reasonable efforts to accommodate the change before transport arrangements are finalised. Once the trailer has been dispatched, an address change may not be possible or may result in additional transport costs.

7. Inspection on Delivery

Customers are encouraged to inspect the trailer upon delivery and report any visible transport damage or missing items as soon as reasonably possible.

Where possible, take photographs of any visible damage and provide them to us with your order details so that the matter can be investigated.

Signing a delivery document does not remove any rights you may have under applicable consumer protection laws.

8. Damaged or Incorrect Deliveries

If your trailer arrives with visible damage or does not match the agreed order specifications, please contact us promptly with your order details, photographs and a description of the issue.

We will review the matter and work with the relevant parties to determine an appropriate solution in accordance with the agreed order terms and applicable law.

9. Cancellations and Refunds

Cancellation requests must be submitted to us as soon as possible.

For standard products, cancellation options may depend on whether the order has already been dispatched or prepared for delivery.

For custom-built or customised trailers, cancellation may be subject to the stage of production, materials already purchased and work already completed, subject to applicable consumer protection laws and the terms agreed when placing the order.

Any refund or cancellation charge will be assessed according to the applicable law and the circumstances of the order. Please refer to our Returns and Refunds Policy or contact us for clarification before placing an order.

10. Warranty and After-Sales Assistance

Any warranty applicable to a trailer or component will be confirmed in the quotation, product documentation or written order agreement.

Warranty coverage, exclusions, claim procedures and available remedies may differ depending on the product and component supplied.

If you experience a problem with your trailer, contact us with your order details, a description of the issue and supporting photographs where relevant. We will explain the next steps for assessing your claim.

Nothing in this policy is intended to limit any rights you may have under applicable South African law.

11. Delivery Delays

Although we aim to meet agreed delivery arrangements, delays may occasionally occur because of transport availability, weather conditions, manufacturing delays, road restrictions or other circumstances beyond our reasonable control.

If a significant delay affects your order, we will provide an update and discuss the available options where appropriate.

12. Delivery Charges and Additional Services

Unless expressly included in your quotation, additional services such as special offloading equipment, site preparation, storage, redelivery or changes to an agreed delivery arrangement may incur additional charges.

Any additional costs will be communicated to the customer for confirmation where reasonably possible before they are incurred.

13. Contact Us

If you have questions about shipping, delivery arrangements, order progress or a delivery-related issue, please contact Mobile Food Trailers SA through the contact details provided on our website.

Mobile Food Trailers SA

Website: https://mobilefoodtrailerssa.co.za/

We appreciate your business and look forward to assisting you with your mobile food trailer requirements.