1. Introduction

Mobile Food Trailers SA respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting a quotation, making an enquiry, or purchasing a food trailer.

This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act (POPIA).

By using our website or providing your information to us, you acknowledge that you have read this policy.

2. Information We Collect

We may collect the following types of personal information when you interact with our business:

• Contact information: Your name, telephone number, email address, and delivery address.

• Quotation and order information: Details about the food trailer you are interested in, your requirements, specifications, and purchase history.

• Payment-related information: Payment confirmations and transaction references necessary to process or verify payments. We do not intentionally collect more financial information than is necessary for the transaction.

• Communication records: Messages, emails, enquiries, and other correspondence you send to us.

• Website usage information: Technical information such as your IP address, browser type, device information, and website activity, where collected through our website or its tools.

We aim to collect only information that is reasonably necessary for our business purposes.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and quotation requests.

• Prepare quotations, invoices, and sales documentation.

• Process and manage orders.

• Arrange manufacturing, customisation, shipping, and delivery.

• Communicate order updates and provide customer support.

• Verify payments and maintain business records.

• Improve our website, services, and customer experience.

• Prevent fraud, protect our business, and comply with legal obligations.

• Send marketing communications where permitted by law and applicable consent requirements have been met.

We will not use your personal information for unrelated purposes unless permitted by law or otherwise authorised.

4. Sharing of Personal Information

We do not sell your personal information to third parties.

Where necessary, we may share relevant information with trusted service providers involved in fulfilling your order, such as transport companies, delivery providers, payment service providers, website hosting companies, and technical service providers.

We may also disclose information where required or authorised by law, by a competent authority, or where necessary to establish, exercise, or defend legal rights.

Where personal information is shared with service providers, we take reasonable steps to ensure that it is handled appropriately and protected against unauthorised access or disclosure.

5. Website Cookies and Tracking Technologies

Our website may use cookies or similar technologies to support website functionality, understand visitor activity, improve performance, and provide a better browsing experience.

Some cookies may be provided by third-party services integrated into our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

6. Protection of Personal Information

We take reasonable technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, alteration, or disclosure.

These measures may include access controls, secure hosting arrangements, and appropriate procedures for handling customer information.

Although we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.

7. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business and financial records, resolving disputes, and meeting legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it, where appropriate and legally permissible.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction or updating of inaccurate or incomplete information.

• Request deletion or destruction of information where legally permitted.

• Object to certain forms of processing where the law allows.

• Object to direct marketing communications where applicable.

• Submit a complaint to the Information Regulator of South Africa.

To exercise your rights, please contact us using the contact details published on our website. We may need to verify your identity before responding to certain requests.

9. Third-Party Websites

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices or content of websites that we do not operate.

We encourage you to review the privacy policies of any external websites you visit.

10. Children’s Information

Our website and services are not intentionally directed at collecting personal information from children without the necessary legal authority or consent. If we become aware that personal information has been collected unlawfully, we will take appropriate steps in accordance with applicable law.

11. Cross-Border Transfers

Some of our website hosting providers, software tools, or service providers may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with applicable legal requirements, including POPIA where applicable.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal requirements.

The latest version will be published on this page with its updated effective date. We encourage you to review this policy periodically.

13. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact Mobile Food Trailers SA using the contact details published on our website.

Website: https://mobilefoodtrailerssa.co.za/

Please include sufficient details about your enquiry so that we can respond appropriately.

Mobile Food Trailers SA
Cook. Serve. Grow Your Business.