1. Introduction

Welcome to Mobile Food Trailers SA. These Terms of Service & Conditions govern your use of our website and the purchase of food trailers and related products or services offered by our business.

By accessing our website, submitting an enquiry, requesting a quotation, or placing an order, you agree to these terms, subject to any applicable laws and any additional written terms agreed between you and Mobile Food Trailers SA.

Please read these terms carefully before placing an order.

2. Products and Services

Mobile Food Trailers SA offers food trailers and related solutions, which may include ready-made trailers, custom-built trailers, modifications, and optional equipment.

Product availability, specifications, dimensions, layouts, finishes, features, and prices may vary depending on the selected model and customisation requirements.

Product images and descriptions on our website are provided for illustrative and informational purposes. Actual products may differ in appearance or configuration depending on the agreed specifications.

Customers should confirm all important product details in writing before making payment.

3. Quotations and Pricing

Quotations are based on the information available at the time they are prepared and may specify the product, customisation requirements, price, delivery costs, payment terms, and estimated completion timeframe.

Unless expressly stated otherwise in writing, a quotation is not a confirmed order until it has been accepted and the required order and payment arrangements have been completed.

Quotation validity periods, where applicable, will be stated on the quotation.

Additional work, changes to specifications, optional equipment, or changes requested after approval may affect the final price and completion schedule. Such changes will be communicated for approval where appropriate.

All prices, taxes, and additional charges will be disclosed as required by applicable law.

4. Orders and Customer Responsibilities

Customers are responsible for reviewing their quotations, invoices, and approved specifications before confirming an order.

This includes checking:

• Trailer dimensions and layout.

• Equipment and included accessories.

• Electrical, plumbing, and other requested installations.

• Branding, colours, and finishes.

• Delivery address and access requirements.

• Total price and payment terms.

Customers must provide accurate contact, billing, and delivery information and notify us promptly of any changes.

5. Payments and Deposits

Payment arrangements will be specified in the applicable quotation or invoice.

Where a deposit or staged payment is required, the amount and due dates will be communicated before the order is confirmed.

Production, procurement, or dispatch may depend on receipt of the agreed payment. Customers should retain proof of payment for their records.

Any cancellation, refund, or deduction relating to payments will be handled in accordance with the agreed terms and applicable consumer protection laws.

6. Custom-Built and Modified Trailers

Custom-built or modified trailers are prepared according to the specifications agreed with the customer.

Once the customer approves the design and specifications, changes may require additional costs or time. We will communicate material changes and obtain approval where appropriate.

Customers should ensure that their intended use, equipment requirements, and layout preferences are clearly communicated before production begins.

Customisation does not remove any legal rights relating to defective goods, incorrect supply, or other protections that cannot lawfully be excluded.

7. Delivery and Shipping

Delivery availability, costs, estimated timeframes, and arrangements will be confirmed in the quotation, invoice, or other written communication.

Delivery times may depend on stock availability, manufacturing, transport scheduling, the delivery location, and other circumstances beyond our reasonable control.

Customers must provide an accurate delivery address and ensure that the location is accessible and suitable for safe delivery and unloading.

Additional charges for special transport, offloading, storage, or redelivery may apply where disclosed and agreed or otherwise permitted by law.

Please refer to our Shipping Policy for further information.

8. Inspections and Reporting Problems

Customers are encouraged to inspect their trailer upon delivery and report visible damage, missing items, or discrepancies as soon as reasonably possible.

Photographs, videos, and relevant order details may assist us in assessing a concern.

Reporting procedures do not limit any rights or remedies available to customers under applicable law.

9. Returns, Cancellations, and Refunds

Requests to cancel an order, return a product, or obtain a refund must be submitted to Mobile Food Trailers SA for assessment.

The outcome will depend on the circumstances of the transaction, the stage of manufacturing or delivery, the condition of the product, the agreed terms, and applicable law.

Custom-built products may be subject to specific cancellation conditions where legally permitted. However, no provision in these terms excludes any mandatory cancellation, return, replacement, repair, or refund rights available under South African law.

Please refer to our Return & Refund Policy for additional information.

10. Warranty and Product Defects

Any applicable manufacturer warranty, workmanship warranty, or other warranty will be described in the relevant documentation or written agreement.

Customers should follow the applicable maintenance, care, and operating instructions.

Warranty coverage may be affected by misuse, unauthorised modifications, improper maintenance, accidents, or damage caused by circumstances outside the applicable warranty terms, subject to any rights provided by law.

Nothing in these terms limits statutory protections relating to defective or unsafe goods where applicable.

11. Use and Compliance

Customers are responsible for ensuring that their intended use of a food trailer complies with applicable laws, municipal requirements, trading permissions, health and food-safety rules, road traffic requirements, and any relevant registration or licensing requirements.

Requirements may differ depending on the location, trailer design, equipment, and intended operation.

Customers should confirm the applicable requirements with the relevant authorities before operating their trailer commercially or on public roads.

12. Website Content and Intellectual Property

Unless otherwise stated, the text, branding, graphics, photographs, and other content published on our website are owned by or used with permission by Mobile Food Trailers SA.

Website content may not be copied, reproduced, distributed, or commercially exploited without appropriate permission, except where permitted by law.

Product names, logos, and trademarks belonging to third parties remain the property of their respective owners.

13. Website Availability and Accuracy

We aim to keep our website information accurate and available. However, we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.

Product availability, specifications, images, and pricing may change over time. Confirmed orders will be governed by the applicable quotation, invoice, and written agreement, subject to applicable law.

14. Limitation of Liability

To the extent permitted by applicable law, Mobile Food Trailers SA will not be responsible for losses arising from circumstances beyond our reasonable control, including certain transport disruptions, third-party service failures, or delays caused by events we could not reasonably prevent.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights and remedies.

15. Privacy and Personal Information

Personal information provided through our website or during a transaction will be handled in accordance with our Privacy Policy and applicable data protection laws, including the Protection of Personal Information Act (POPIA) where applicable.

Please refer to our Privacy Policy for details about how personal information is collected, used, stored, and protected.

16. Changes to These Terms

We may update these Terms of Service & Conditions from time to time to reflect changes in our products, services, business practices, or legal requirements.

The latest version will be published on this page with its updated effective date.

Changes will not override any existing contractual rights or obligations where doing so would be unlawful.

17. Governing Law

These terms are governed by the laws of the Republic of South Africa, subject to applicable mandatory legal requirements and consumer protections.

Any dispute will be addressed in accordance with applicable South African law.

18. Contact Us

If you have questions about these Terms of Service & Conditions, a quotation, or an order, please contact Mobile Food Trailers SA using the contact details published on our website.

Website: https://mobilefoodtrailerssa.co.za/

When contacting us about an order, please include your name, order or quotation number, and a description of your enquiry.

Mobile Food Trailers SA

Cook. Serve. Grow Your Business.