1. Introduction

At Mobile Food Trailers SA, we aim to make the delivery of your food trailer as convenient and straightforward as possible. This Shipping Policy explains our delivery arrangements, shipping costs, estimated delivery timeframes, and customer responsibilities.

2. Delivery Areas

We offer delivery arrangements within South Africa, subject to the delivery location, trailer availability, transport arrangements, and accessibility of the destination.

Customers should provide their complete delivery address and contact details when requesting a quotation or placing an order. Delivery to remote areas or locations with restricted vehicle access may require special arrangements and additional charges.

3. Shipping and Delivery Costs

Delivery costs are generally quoted separately from the price of the food trailer unless otherwise stated in the quotation or invoice.

The final delivery fee may depend on:

• The delivery destination and distance.

• The size, weight, and type of trailer.

• The transport vehicle and equipment required.

• Site accessibility and offloading requirements.

• Any additional transport or handling arrangements.

All applicable delivery charges will be communicated to the customer before the order is finalised.

4. Order Processing and Preparation

Orders are processed after the required payment arrangements have been confirmed and the necessary specifications have been approved.

Ready-made trailers are subject to stock availability and preparation requirements. Custom-built or modified trailers may require additional manufacturing time, depending on the agreed design, materials, equipment, and workload.

An estimated completion or dispatch date will be communicated where possible. Customers will be informed if a significant delay affects the expected schedule.

5. Delivery Timeframes

Delivery timeframes depend on the availability of the trailer, completion of manufacturing where applicable, transport scheduling, and the delivery destination.

Any timeframe provided is an estimate unless a specific delivery date has been expressly agreed upon in writing. Unforeseen circumstances, including transport disruptions, severe weather, road restrictions, and supplier delays, may affect delivery.

Customers should confirm the expected delivery arrangements with our team before making business plans based on a particular arrival date.

6. Delivery Arrangements

Before dispatch, customers may be contacted to confirm the delivery address, contact person, and suitable delivery arrangements.

Customers are responsible for ensuring that:

• The delivery address is accurate and accessible.

• Someone authorised is available to receive the trailer.

• There is sufficient space for the delivery vehicle and trailer.

• Any required access permissions have been arranged.

• The delivery location is suitable for safe unloading and positioning.

Any special lifting, towing, offloading, or site-preparation requirements should be discussed before delivery.

7. Receiving Your Food Trailer

Customers should inspect the trailer upon delivery, where reasonably possible, and check for visible damage or discrepancies against the agreed order specifications.

Any visible damage or delivery-related concern should be documented with photographs and reported to our team as soon as possible.

Signing a delivery document does not remove any rights the customer may have under applicable consumer protection laws.

8. Failed or Delayed Deliveries

If a delivery cannot be completed because the customer provided an incorrect address, no authorised recipient is available, or the delivery location is inaccessible, additional transport, storage, or redelivery charges may apply where lawful and agreed.

If a delivery delay occurs, we will communicate relevant updates as soon as reasonably possible.

9. Changes to Delivery Details

Customers should notify us as soon as possible if they need to change their delivery address, contact number, or preferred delivery arrangements.

Changes requested after transport has been scheduled or the trailer has been dispatched may affect delivery dates and costs. Any additional charges will be communicated where applicable.

10. Delivery of Custom Orders

For custom-built food trailers, delivery arrangements will be coordinated according to the agreed order specifications and completion schedule.

Customers are encouraged to review and approve the design, layout, dimensions, equipment, and other agreed features before production begins to reduce the risk of avoidable delays or disputes.

11. Contact Us

For shipping, transport, or delivery enquiries, please contact Mobile Food Trailers SA using the contact details published on our website.

Website: https://mobilefoodtrailerssa.co.za/

When contacting us, please include your name, order or quotation number, delivery location, and any relevant questions so that we can assist you.

Mobile Food Trailers SA
Cook. Serve. Grow Your Business.