1. Introduction

At Mobile Food Trailers SA, we are committed to providing quality mobile food trailers and assisting our customers throughout the purchasing process. We understand that purchasing a food trailer is an important investment, and we aim to ensure that every order is handled professionally.

This Return & Refund Policy explains the conditions under which returns, cancellations, repairs, replacements, and refunds may be considered.

2. Custom-Built Food Trailers

Food trailers that are manufactured, customised, or modified according to a customer’s specific requirements may be subject to different cancellation and return conditions.

Once manufacturing or customisation has started, cancellation may result in reasonable charges for work completed, materials purchased, and other costs incurred, where permitted by applicable law.

Customers are encouraged to confirm all specifications, dimensions, layouts, equipment requirements, finishes, and other details before approving an order.

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.

3. Ready-Made Food Trailers

Customers wishing to return a ready-made food trailer must contact Mobile Food Trailers SA before arranging a return.

Returns will be assessed according to the condition of the trailer, the reason for the return, the terms of the sale, and applicable South African law.

Trailers must not be altered, damaged, or used beyond what is reasonably necessary to inspect them if a return is being considered.

Approval for a return must be obtained before the trailer is transported back to us.

4. Damaged, Defective, or Incorrect Orders

If your food trailer arrives damaged, has a manufacturing defect, or differs materially from the agreed specifications, please contact us as soon as possible.

Please provide the following information where available:

• Your order or invoice number.

• A description of the problem.

• Clear photographs or videos showing the issue.

• Details of any damage noticed at delivery.

We will assess the matter and discuss an appropriate solution, which may include repair, replacement, a refund, or another remedy available under applicable law.

Customers should report delivery damage promptly to help us investigate the matter. However, late reporting will not automatically remove any rights provided by law.

5. Refund Eligibility

Refund requests will be reviewed individually, taking into account the circumstances of the purchase and the applicable legal requirements.

Where a refund is approved, the amount and method of reimbursement will be communicated to the customer.

Any permitted deductions must be lawful, reasonable, and supported by the circumstances of the transaction. We will not exclude refunds or remedies that are required by applicable law.

6. Order Cancellations

Customers who wish to cancel an order should contact us in writing as soon as possible.

Cancellation requests will be assessed according to the stage of the order, including whether materials have been purchased, manufacturing has started, or the trailer has been completed or dispatched.

Any cancellation fees or deductions will be subject to the agreed terms of sale and applicable law. A cancellation request does not automatically guarantee a full refund.

7. Delivery and Return Costs

Where a return is approved, responsibility for transport, collection, and delivery costs will depend on the reason for the return, the agreed terms, and applicable law.

If a return is required because of a confirmed defect or an error attributable to us, the applicable legal requirements regarding return costs and remedies will be followed.

Customers should not arrange return transport until the return has been discussed and approved.

8. Non-Returnable or Restricted Items

Because food trailers may be built or configured to individual specifications, certain customised orders may not be eligible for a change-of-mind return where permitted by law.

This does not affect any statutory rights relating to defective, unsafe, or incorrectly supplied goods, or any other rights that cannot legally be excluded.

9. Processing Refunds

Once a return or refund request has been assessed and approved, we will inform the customer of the next steps and the expected processing arrangements.

Refunds will generally be made using the original payment method where practical and appropriate. If an alternative method is required, it will be discussed with the customer.

Processing times may depend on the payment provider or financial institution.

10. Consumer Protection

This policy must be read together with the quotation, invoice, sale agreement, warranty documentation, and applicable South African consumer protection legislation, including the Consumer Protection Act where applicable.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence.

11. Contact Us

For return, cancellation, or refund enquiries, please contact Mobile Food Trailers SA through the contact details published on our website.

Website: https://mobilefoodtrailerssa.co.za/

Please include your name, contact details, order or invoice number, and a clear explanation of your request so that we can assist you efficiently.

Mobile Food Trailers SA — Cook. Serve. Grow Your Business.